Support

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The presence of the customer and tech support that a shared web hosting company provides will tell you a lot for the services which they supply too. In the event that you're allowed to use only e-mail messages and / or tickets, you have most likely discovered some reseller and not the actual web hosting provider. If this is the case, you will have to wait for a few days so as to get a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true website hosting company for extra assistance. When the supplier can provide several options for communication with quick response time that are available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you will get prompt assistance and high quality support as they will have immediate access to the servers where your account will be created. No matter what the problem - technical or sales, it's always better to have the option to get in touch with your hosting company directly through your preferred way of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of receiving assistance without delay, so our shared web hosting services feature 24/7 tech support as well as various means of contact. In case you do not have an account yet, you can easily call us or use our live chat and chat with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up obtaining a service which you can't use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it needs further analysis. In contrast to the vast majority of providers out there today, we respond to all the tickets within the hour, so you will not have to wait for an entire day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated plans that we provide include 24/7 customer and tech support, which means that regardless of what issue you have, you're able to get in touch with us and we will give you a hand in a timely manner. The guaranteed reply time for each email or ticket that you open from your Hepsia web hosting Control Panel is 1 hour; the actual reply time rarely is more than 20 minutes. In addition, we provide phone support with multiple local numbers around the globe as well as a live chat, so that you're able to get in touch with us and get more details about our services even if you do not have an account yet. We can assist you with any kind of question or a problem you have - payment methods, plan specs, email configuration, hosting account settings, and many others. If you employ our services, you won't ever encounter a situation where you need to wait for a day or two to get a problem solved like you'll have to do with a lot of other companies.

24/7 Customer Support in VPS Servers

In case you have a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forany problems and / or questions about the pre-installed software your server comes equipped with. If you haven't obtained a VPS server plan yet, you are able to find out a lot more about our services by giving us a phone call or via the live chat service. For more technical problems, you'll be able to send an e-mail or open a ticket through your billing Control Panel and you'll get support within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The actual answer time generally does not extend past half an hour. In case you need assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can include to each and every VPS package and our administrators can help you with any set up or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get timely support in general, let alone if you run a whole server, so every single dedicated server that we offer includes 24/7 support with one-hour response time guarantee regardless of the matter. The service is free of cost for any kind of issues with the server or the software that was installed by our admins during the setup, which means that you can contact us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you could send an email, and the actual answer time for both rarely surpasses 30 mins as we have admins available 24x7. In case you want general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you can use our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server package from your billing Control Panel.